FAQs

Shipping & Delivery

How long does shipping take?

If you are in the United States you should receive your package within 5 to 10 business days.

Packages to Canada usually take 10 to 20 days.

Of course, there may be delays that we have no control over. If your order hasn't arrived as expected, please let us know.

Do you ship internationally?

At the moment, the only international destination we ship to is Canada. This is mainly due to the high costs of shipping and the tax requirements in each country.

How much does shipping cost?

Shipping costs vary, depending on the value of your order.

Country	Min Order	Max Order	Postage Cost
United States	$0.00	$39.99	$6.50
	$40.00	$74.99	$8.50
	$75.00	No limit	$0.00

Canada	$0.00	$39.99	$11.00
	$40.00	$99.99	$15.00
	$100.00	No limit	$30.00

Orders & Returns

Can I change or cancel my order?

Order can't be changed once placed.

What's your return/exchange policy?

We will exchange or refund if you receive the item you receive is not the item you ordered (eg incorrect color or print), or if the item is damaged when you receive it. You need to let us know within 14 days of receiving your item.

We do not offer exchange or refund if you change your mind about your order.

My item arrived damaged — what do I do?

Email help@quiltsass. You will need to provide photos of the damaged item, including both the back and front of the packaging.

Products

How do I choose the right size?

Each product has a link to the size chart for that product which include the measurements for each product. Please check this carefully before ordering.

What materials are your products made from?

Our t-shirts and long sleeve tees are made from 100% ring-spun cotton. Sweatshirts and hoodies include polyester. The materials for each product are listed in the Product Features.

Will the print fade after washing?

As with the print on all products, it will fade over time. Following the care instructions on your items carefully to maintain the images for as long as possible.

Print-on-Demand specifics

Why does my order come in multiple packages?

Our products are printed individually after your order is finalized. We use Printify to fulfil our orders and they have multiple locations. Occasionally, they may need to send items within your order to different printers. This usually only happens if an item you have ordered is out of stock at one location or a particular item is only printed in one location (eg mugs may not be printed at the same location as t-shirts).

Your postage costs do not change if items are shipped from different locations.

How are your products made / who makes them?

We use Comfort Colors and Gildan to provide most of our clothing products. Both are committed to ensuring ethical and sustainable production practices.